CHANGES TO ORDERS:
Any changes to your order will incur a $25.00 change order fee. Thanks for your help and understanding. Also once your order has gone into production, usually with 24 hours after you order we cannot cancel your order.
Orders can only be canceled within 24 hours of purchase with a $25.00 fee. once the order has gone into production production it cannot be canceled.
All "Free Shipping" orders are for the contiguous USA, so excluding Alaska and Hawaii and are sent using UPS Ground. This is a 2-5 business day ship time depending upon your location. If the package is less than 1 lb, it may be shipped using USPS First Class. If you prefer your order to be shipped via USPS Priority Mail for any reasons, please email us with your order number. You may upgrade your shipping to a faster option by choosing a paid option in checkout. You have the option for International shipments to use USPS International, DHL Express, or UPS International. For international shipments, the duty fees and taxes are not included in the shipping cost and you will need to pay for the duty fees and taxes at the time of claiming and collecting the package.
We offer shipping insurance as an additional charge you can add in the check out process by clicking the option just above the checkout button that says "shipping protection". It is a very small fee of usually around 2% of your total order and will insure your package from be lost, damaged or stolen. If you choose to not get this insurance please note that you are taking full responsibility for your package if it get lost, damaged or stolen.
Depending on the product and whether or not it's in stock, will determine how fast the product ships out. Most products are made to order. If the product is in stock, the product will ship within 1-2 business days. If it's a wallet, mug, key fob or belt that is not in stock, it will typically ship within 10-14 business days. Our leather duffles, totes, messenger bag, rucksacks, briefcases, crossbody bags, and dopp kits all ship with in and approximate turn around of 10-14 business days as well. The Cooper Satchel being as it's all hand stitched is a 2-3 week turn around. Our waxed canvas products are a 10-14 business day turnaround. PLEASE NOTE: If you are in need of one of our products faster than our standard turn around please just let us know and we will do our best to accommodate your request.
HOLIDAY TURNAROUND TIMES:
Due to the volume of orders placed from 11/5 till our cut off on Dec 5th, our turnaround times are increased and are not the 10-14 business days. We guarantee all orders placed before our cut off date of Dec 5th will be shipped in time to arrive by Christmas. If you need your order by a specific date please email us and we will do our best to accommodate your request. Thanks for your understanding and support!